If you have switched to a new banking provider and would like to update your bank details associated with your Trine account, you can now easily update and submit your new information to our payment provider for verification.
Step 1: Sign in to your account
We now support self-updates from your dashboard! Sign in to your account, and visit your Transactions tab and select Withdraw as shown below (Note: if you do not have any funds to withdraw, the only available action will be to "Update bank account"):
Step 2: Choose to update your bank account
When you have funds to withdraw, you can withdraw those funds or review/update your bank account. To update your bank account, select the "Update bank account" button at the bottom of the screen:
Step 3: Enter your new bank account information
Complete the two steps shown below to submit your new bank information for verification.
Remember, in order to help verify your bank information, you will need to upload a screenshot showing you (the account holder) signed in to your new bank account where we can clearly see the IBAN/BIC/Swift numbers, account holder's name and bank name simultaneously on the screen:
Do you have an online bank?
For online banks (Revolut, N26 and more) we will need the following information. After you have updated your bank information above, you will need to send us an email at firstname.lastname@example.org with the following attachments:
A second identification such as passport, ID card or driver's license (front and back)
A utility bill to confirm your address (not older than 3 months)
Once you update your new bank details, they are submitted to our payment provider, Lemon Way, for verification. Once the information has been verified, you will receive a confirmation email, and your new bank account will be ready to make transfers or withdrawals as desired.
If you have any questions or issues, don't hesitate to contact us: email@example.com