We love to get feedback. Anyone that wants to show us something we can improve, has a product request or would like to discuss a topic, don't hesitate to reach out at email@example.com.
To make a complaint, please contact us in writing at firstname.lastname@example.org and ask to be referred to the Complaints Officer. We aim to get back to every complaint within a day or two but if that is not possible we will respond within 14 days.
If the outcome of the complain is not satisfactory, it is possible to contact the alternative dispute resolution provider we use. It is free to submit a complaint.
Submit a complaint to:
The Swedish Consumer Agency via their website at
https://www.konsumentverket.se/om-konsumentverket/var-organisation/konsumentombudsmannen-ko/ or by calling 0771–42 33 00.
The National Board for Consumer Disputes via their website https://www.arn.se/om-arn/Languages/english-what-is-arn/ or by calling
08-508 860 00.
Swedish General Court via their website http://www.domstol.se/Funktioner/English/The-Swedish-courts/