We love to get feedback! Anyone that wants to show us something we can improve, has a product request, or would like to discuss a topic, don't hesitate to reach out at hello@trine.com.
You can also submit ideas, feedback, and improvement suggestions through our open Feedback Dashboard. Here you will be able to see what other investors have submitted!
To make a complaint, please contact us in writing at complaints@trine.com and ask to be referred to the Complaints Officer. We aim to get back to every complaint within a day or two but if that is not possible we will respond within 14 days.
If the outcome of the complaint is not satisfactory, it is possible to contact the alternative dispute resolution provider we use.
Submit a complaint to:
The Swedish Consumer Agency via their website at
https://www.konsumentverket.se/for-konsument/anmal-till-konsumentverket/or by calling 0771–42 33 00.
The National Board for Consumer Disputes via their website https://www.arn.se/om-arn/Languages/english-what-is-arn/ or by calling
08-508 860 00.Swedish General Court via their website https://www.domstol.se/en/supreme-court/