Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource, such as an application or online account. Rather than just asking for a username and password, MFA requires one or more additional verification factors, which decreases the likelihood of a successful cyberattack.

As an investor, this will improve your security by requiring you to identify yourself with more than a username and a password. Passwords and usernames are vulnerable to fraud or scams and can be stolen by third parties. Enforcing MFA means you will be safer from cybercriminals when investing with us.

MFA works by requiring additional verification information, referred to as an OTP (one-time password), when you log in or make a withdrawal. The OTP is either generated from an authentication app or sent to you via SMS, depending on your settings. Every time you log in, you will be prompted to input your OTP to complete the login.

To activate MFA on trine.com, you need to go to settings > security > activate MFA and then follow the steps below.

2. Once this is done, you can select either App or SMS as your MFA method:

Although setting up SMS is simpler, using an authentication app is recommended for better security. Unlike SMS, the app doesn't rely on your phone carrier, so codes remain secure even if someone transfers your number. Additionally, the codes expire quickly, typically within 30 seconds.

2a. If you want to set up an app for MFA, you will be required to scan the QR code using the app of your choice:

While any MFA app should work, Trine officially supports Google Authenticator, Microsoft Authenticator and Lastpass.

Install the app of your choice on your phone and scan the QR code to continue. (If you are already browsing Trine from your phone, simply tap the QR code and it will open the app for you.) The app will now generate a one-time password that you need to enter in the field below the QR code and press Activate. That's it, done!

Did you know?

If you have an Android phone or an iPhone with the Google Search or Gmail app, you can set up Google prompts to receive codes without needing a separate authentication app. You'll receive MFA prompts as push notifications on your phone that require a simple tap to approve.

2b. If you want to set up MFA using SMS, you will need to send a code to your phone, verifying it is yours:

Once the code is sent, you need to verify it by entering it in the new input below the button and pressing Activate. That's it, done!

If you have any questions, we are here to help. Reach out to us at hello@trine.com.