What is multi-factor authentication?

Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application or online account. Rather than just asking for a username and password, MFA requires one or more additional verification factors, which decreases the likelihood of a successful cyber attack.

Why do I need it to gain access to Trine?

As an investor, this will improve your security by requiring you to identify yourself by more than a username and a password. Passwords and usernames are vulnerable to fraud or scams and can be stolen by third parties. Enforcing MFA means you will be safer from cyber criminals when investing with us.

How does MFA work?

MFA works by requiring additional verification information, referred to as an OTP (one-time password), when you log in or make a withdrawal. The OTP is generated from an authentication app that you need to install on your smartphone. Every time you log in, simply open your app an enter the generated OTP in the one-time password input field:

How do I activate it on trine.com?

In order to activate MFA on trine.com you need head to settings > security > activate MFA and follow the steps bellow.

  1. Enter your account password and click Initiate

2. Once this is done you will see a QR code which you will need to scan:

Trine uses an authentication app in order to verify our users, an authentication app such as Google Authenticator, Microsoft Authenticator or Authy. An authentication app has the advantage over SMS of not needing to rely on your carrier; codes stay with the app even if a hacker manages to move your number to a new phone. And codes expire quickly, usually after 30 seconds or so.

Install the app of choice on your phone and scan the QR code in order to continue. (if you are already browsing Trine from your phone, simply tap the QR code and it will open the app for you)

3. The app will now generate a One-time password that you need to enter in the field below the QR code.

That's it, done!

Did you know?

If you have an Android phone or an iPhone with the Google Search or Gmail app, you can set up Google prompts to receive codes without needing a separate authentication app. You'll receive MFA prompts as push notifications on your phone that require a simple tap to approve.

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